Southeast Regional Crisis Center
Opening in July 2021, the Southeast Regional Crisis Center (SERCC) is a new 24/7 walk-in mental health facility in Rochester designed specifically for people experiencing a mental health crisis. The center provides a calm, safe and welcoming environment. You'll receive immediate help from compassionate staff who are experts in crisis, trauma, and mental health care.
The SERCC will be open 24 hours a day, everyday, to people of all ages in the 10-county region, regardless of your financial situation or insurance status. We help to stabilize your immediate crisis, and develop integrated plans for ongoing care you may need when you leave the center.
It is not only a place for individuals and their families to get immediate help, but the SERCC will also serve as a valuable resource for first responders to help those in crisis get the expert mental health support they need and serve as an alternative to emergency rooms.
The SERCC also houses short-term residential facilities for those that need longer care. With 16 beds, the center has separate units for adults and youth (ages 10-18), has 24/7 nursing staff and supervision, individual and group counseling, and care coordination upon discharge.
If you, or a loved one, are experiencing a mental health crisis, our doors are always open, to connect you with the care and compassion you deserve.
OPENING JULY 2021 – if you need immediate help, call the hotline 1-844-274-7472
The Southeast Regional Crisis Center is operated by Nexus Family Healing, experts in trauma-informed care, systemic family treatment, and mental health crisis care.